Frequently Asked Questions
Answers to the questions we hear most often.
Susu is a traditional savings method in Ghana where a collector regularly gathers small contributions from customers and keeps them safe until the customer withdraws.
Visit any of our branches or contact us to be registered. You will receive a personal passbook and be assigned a collector who visits you to collect your savings.
Yes. Every deposit and withdrawal triggers an automatic SMS to your phone showing the amount and your current balance.
Every transaction is recorded in your customer ledger with a unique reference. Your balance is always derived from these transactions, so it is accurate and auditable.
Request a withdrawal at the office. It goes through an approval step and, once approved, is paid out and your balance is updated immediately.
Complete the application form on the Become a Collector page and our team will get in touch with the next steps.
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